Privacy Policy

GENERAL

Teroma trgovina d.o.o. (whose registered office is at Vrisnicka 22, 10000 Zagreb, Croatia, VAT: 26776054601) (“Teroma trgovina d.o.o ”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This notice (“Privacy Policy”) is designed to inform you about our practices regarding processing of information, including information that can directly or indirectly identify you (“Personal Data”) obtained by Teroma trgovina d.o.o in connection with www.mehrzer.com  website or any other Teroma trgovina d.o.o product or service (“Services”). Data processing means any operation which is performed on Personal Data, such as collection, recording, storage, alteration, retrieval, use, disclosure, erasure or destruction of Personal Data.

Teroma trgovina d.o.o acts as a controller of your Personal Data pursuant to Croatian and European Union data protection regulations.

The usage of our website is, in general, possible without the indication of your Personal Data. If Personal Data (such as name, address or e-mail address) is collected on our website, it is always on a voluntary basis. However, in case you wish to order our products through our web shop, indication of certain Personal Data is obligatory for Teroma trgovina d.o.o to be able to provide you with such service.

By accepting this Privacy Policy when you sign up with Teroma trgovina d.o.o  web page or place an order on our web shop you give us your consent to process and use your Personal Data in accordance with the terms and conditions of this Privacy Policy.

PERSONAL DATA

We may collect and process the following data about you:

You may give us information, including your Personal Data, when you use our Services, by filling in forms connected to the Services (such as the sign-up form), when you enter into any of our competitions, promotions or surveys, when you correspond with us by phone, e-mail or otherwise,
when you report a problem with our Services, or through your other activities connected to our Services. The information you give us may include:

  1. mandatory information required to access a specific Service provided by us, such as your first and last name, email address and address. This information is mandatory if you want to use some of our services. For example, you will not be allowed to place an order on www.mehrzer.com web shop if the required Personal Data is not provided and
  2. additional information that you provide us on a voluntary basis. 
    Information we collect automatically about you when you use our Services: 
    • Teroma trgovina d.o.o collects information that your computer, browser, mobile phone or other device that you use to access our Services provides automatically, such as the name of the domain you use to access the Internet, the country from which the visit originated, the browser and OS you use to view website, the date and time you visited our website, model of mobile device you use, which Services you use, when and in which manner you use our Services. If you have used another website to find us, we will obtain the name of the website from which you have linked to our web page. 
    • Teroma trgovina d.o.o will obtain your Personal Data from third parties, such as from Facebook or Google in case you decide to log in to the Teroma trgovina d.o.o website by using Facebook or Google account. In case you decide to use such functionality, Teroma trgovina d.o.o will have access only to the following Personal Data: your first and last name and e-mail address. Other Personal Data that you have shared with such third party will not be shared with Teroma trgovina d.o.o. 

PROCESSING AND USING YOUR PERSONAL DATA

Teroma trgovina d.o.o relies on different legal bases to collect and process your Personal Data. These include:

  1. Your consent
    In case you give us your explicit consent to do so, we may collect and process some of your Personal Data for a certain purpose expressly specified in your consent. Consent refers to your freely given, specific, informed and unambiguous statement or other clear affirmative act by which you agree to data processing. 

    We will ask for your consent to:
    • collect and process your location data:
    • send you marketing communications;
    • use your Personal Data for commercial, promotional and other specific purposes.

      When we process your Personal Data based on your consent, you can withdraw your consent at any time by sending us an e-mail to the following address: mail@mehrzer.com
  2. Processing of Personal Data is necessary for the provision of Services or to enter into and perform our contract with you

    Certain information is collected and processed since it is essential for Teroma trgovina d.o.o to be able to provide you the Services. For example, if you purchase products from our web shop, we need to know your first and last name and address in order to be able to deliver ordered products to you.
  3. Legitimate interest
    Teroma trgovina d.o.o may collect and use some of your Personal Data in case we have legitimate interest to do so. We consider that we have legitimate interest and may collect and process your Personal Data to:
    • keep our Services safe and to prevent fraud, abuse or other illegal activities;
    • develop and improve our Services;
    • provide you with quality product support and product warranty or
    • market our Services.
  4. Processing of Personal Data is necessary for Teroma trgovina d.o.o to meet legal obligations

    Where is your data processed?
    Your Personal Data will mostly be processed in the Republic of Croatia. Exceptionally, your Personal Data may be processed in other countries in case it is processed by third parties providing services to Teroma trgovina d.o.o, as described further in text.

SHARING YOUR PERSONAL DATA WITH THIRD PARTIES

We do not sell, trade, or otherwise transfer to third parties your Personal Data. However, Teroma trgovina d.o.o may share your Personal Data with trusted third parties (subcontractors) that provide services to Teroma trgovina d.o.o. Hence, your Personal Data may be provided, for example,
to providers of IT services, legal counsels, partners engaged for processing payments or delivery of products ordered through our web shop etc., all for the purpose of assisting Teroma trgovina d.o.o in providing a quality service to its customers. Such service providers will have access only to the information necessary for performing their obligations towards Teroma trgovina d.o.o  and will process your Personal Data under strict contractual confidentiality agreements, in accordance with this Privacy
Policy and relevant regulations, notably Regulation (EU) 2016/679 of The European Parliament and of the Council (“General Data Protection Regulation”).
Information that Teroma trgovina d.o.o collects and that has been anonymized in the manner that it may no longer be linked to you as an individual will not be considered as Personal Data. Teroma trgovina d.o.o may share such anonymous data with third parties for advertising, marketing or other business purposes.

RETAINING YOUR PERSONAL DATA

Teroma trgovina d.o.o will retain your Personal Data as long as it is necessary to provide you the Services. In case the processing of your Personal Data is based on your consent and you withdraw your consent given for processing of certain Personal Data in accordance with the provisions of this Privacy Policy, all Personal Data for processing of which the consent was withdrawn will be deleted.

PROTECTION OF YOUR PERSONAL DATA

Teroma trgovina d.o.o maintains appropriate administrative, physical and technical safeguards for protection of security and confidentiality of your Personal Data that Teroma trgovina d.o.o collects. These include, among other, the following:

Even though we do take all reasonable and available security measures to protect your Personal Data, no online data transmission is 100% secure from access by unauthorized recipients and you will thus not hold us responsible for any breach of security unless this is due to our negligence.

ACCESSING, CORRECTING AND DELETING YOUR PERSONAL DATA

If you provide us with your Personal Data, you will have right to (at any time):

In case you wish to do any of the above, please let us know by sending us an e-mail to: mail@mehrzer.com  Your
request for access, deletion or modification of your Personal Data will be processes within 5 business days from the receipt of such request.

COOKIES AND LINKS TO THIRD PARTY SITES

www.mehrzer.com  web page utilizes cookies for statistical purposes, to ascertain which pages are visited and how often and to enhance your online experience upon your return.

Cookies do not harm your computer or other device that you use to access our Services and do not contain any virus. Cookies are used in order to make our offer more user-friendly, increase efficiency and safety. Cookies enable us to recognize your browser when you visit our website again. Teroma trgovina d.o.o will ask for your consent to use the cookies in the manner described in this Privacy Policy.
www.mehrzer.com website and other Services may contain links to sites operated by third parties. Teroma trgovina d.o.o is not responsible for such third party’s privacy practices. In case you visit such other sites, please read their privacy policies.

NEWSLETTER DATA

If you want to receive the newsletter offered on our website, we require your e-mail address as well as information which allows us to check whether you are the owner of the stated e-mail address and if
you want to subscribe to the newsletter or not. Further data is not collected.

You can withdraw your consent for receiving newsletter at any time, for instance via the ‘unsubscribe‘ link indicated in the newsletter. or by sending us an email to the following e-mail address: mail@mehrzer.com

OTHER

This Privacy Policy has last been reviewed and updated on 20 April 2020.
Teroma trgovina d.o.o reserves the right to periodically make changes to and/or update this Privacy Policy. To keep yourself updated, you should review Privacy Policy from time to time.

In case you have any questions, concerns or objections regarding processing of your Personal Data by Teroma trgovina d.o.o or you need additional information regarding your Personal Data collected in
connection with the Services or this Privacy Policy, you can contact Teroma trgovina d.o.o data protection officer as follows:

or